Privacy Policy

1. Introduction

TradieMate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using TradieMate, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number
• Business name, ABN/ACN
• Billing and payment information
• Trade license details
• Business address and service areas

2.2 Usage Data

We automatically collect:

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Quote and invoice data you create
• Photos uploaded for quote generation
• Log files and analytics data

2.3 Third-Party Data

We may receive information from third-party integrations such as accounting software (Xero, MYOB), payment processors (Stripe), and supplier databases (Bunnings, Reece) when you connect these services.

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process your quotes, invoices, and payments
• Generate AI-powered pricing estimates
• Send service updates, billing notifications, and support messages
• Improve our platform through analytics and user feedback
• Comply with legal obligations and prevent fraud
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)

4. Data Storage and Security

Storage Location: Your data is stored on secure servers located in Australia and may be processed in other countries where our service providers operate.

Security Measures: We implement industry-standard security measures including encryption, secure socket layer (SSL) technology, firewalls, and access controls to protect your data.

Retention: We retain your personal information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data at any time.

5. Disclosure of Information

We may share your information with:

• Service Providers: Payment processors, cloud hosting, analytics, and customer support tools
• Business Partners: Integrated accounting software and supplier databases (with your consent)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Your Rights Under Australian Privacy Law

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at privacy@tradiemate.com.au

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

You can control cookies through your browser settings. Disabling cookies may limit some features of our platform.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

TradieMate is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us first. If you are not satisfied with our response, you can contact: